bondi-chai-FAQs

WE'VE ANSWERED ALL OUR MOST COMMONLY ASKED QUESTIONS HERE

 

If you have a question we haven't answered, please don't hesitate to email us at info@bondichai.com.au or call us on 1300 764 299.

 

Looking for ingredient information? You can find a full list of ingredients and nutritional information here.

FAQ's

What is Chai Latte?

It is a spiced tea-based drink made with milk. Based on India’s centuries-old national drink, chai masala, it is a delicious blend of black tea, vanilla, honey, and a range of 'comfort spices’. Bondi Chai is Australia’s own version of this delightful drink.

What's the difference between Bondi Chai's three flavours?

The Vanilla Honey variety is a smooth, softer flavour while Club Cinnamon is closer to India’s traditional chai masala with stronger spices and crisp after taste. Ginger n Spice is our spiciest flavour and our dairy-free delight that's also vegan-friendly.

What does it taste like?
We’ve heard Vanilla Honey described as a bit like egg custard or eggnog, and our favourite description for our Club Cinnamon is "liquid doughnuts." Ginger n Spice tastes similar to the balanced flavour and warmth of a gingernut biscuit. The most common feedback we get is just "yum"!
How do you make it?
Add two teaspoons of Bondi Chai to a glass/cup of your hot milk of choice (steamed is best) and stir. For a frappé, dissolve in a little hot water and blend with super-chilled milk and ice in a blender. Add vanilla yoghurt and/or fruit for a delicious fruit smoothie.
Can you make it with water?
Yes, some people prefer the stronger, spicier flavour when made with water. Add Bondi Chai to hot water with a dash of milk for a quick chai tea, or add a teaspoon of Bondi Chai powder to a cup of brewed tea!
What are the ingredients?
You'll find a full list of ingredients and nutritional information here.
Does it contain dairy?
Vanilla Honey and Club Cinnamon contain skim milk powder and whey powder. However, our Ginger n Spice variety is dairy-free. All three varieties are great with non-dairy milks including soy, almond, coconut or rice milk.
Is Bondi Chai an Australian company?
Absolutely! Bondi Chai is a 100% Australian-owned, privately held company. We make our products locally to an Australian-developed recipe using up to 94% Australian ingredients. 
How much sugar is in it?
No more than a typical ‘white with one’ cup of tea or coffee. Chai is traditionally a sweet drink, but by including Australian honey as a sweetener we have significantly reduced the traditional sugar content to just 6g per serve (one teaspoon).
Does it have caffeine in it?
Yes, a small amount... about the same quantity as green tea and half that of a brewed black tea. So, if you’re looking for a caffeine hit, you won’t get it from Bondi Chai (unless you make a "Dirty Chai" by adding a shot of espresso!).
Is it organic?
No, but you can be sure that Bondi Chai is made from only premium quality ingredients.
Is it gluten free?
Yes. Bondi Chai is certified gluten free as noted on our packaging.
Is it low fat?
Yes! Bondi Chai is 99% fat free when made with skim milk.
Does it have coffee in it?
No. It looks much like a café latte, but it is a tea-based drink.
Is it Kosher certified?
Yes. All our varieties have been certified as Kosher.
How many drinks are in a pack?
Our 200g packs make 20 x 200ml drinks, our 500g packs make 50 drinks and our 1kg packs make up 100 drinks.
Is it okay to serve to children?
Yes. Bondi Chai has been assessed as a 'green light' product by the WA School Canteens Association under the FOCiS nutrition criteria.
Where is Bondi Chai sold?
Bondi Chai is sold around Australia (in cafes and discerning retailers) and in a number of countries overseas. You can also buy Bondi Chai right here on our website, just click on the 'Shop' tab.
What awards has Bondi Chai won?

Bondi Chai attracted a lot of attention as Australia's most awarded chai latte in 2015. During our 'awards years' Bondi Chai won consecutive gold medals 3 years in a row in the Wrest Point Fine Food Awards. We were also recognised by the Healthy Food Guide magazine as one of Australia's healthiest milk drinks, became a finalist in several small business awards and gained recognition from Microsoft as one of Australia's Most Innovative Companies.

In 2014 we were named the NSW Micro Business of The Year and National Finalist in the prestigious Telstra Business Awards. But perhaps o
ur biggest recognition came in Shanghai in 2015 when we were named the Asia Pacific Food & Beverage Business of the Year in the globally renowned Stevie Awards.

bondi-chai-finfoods-medals    Healty Food Awards 2013        gold-stevie-award-2015-1

SHIPPING & RETURNS

We use Australia Post for consumer and retail deliveries, and couriers for wholesale distributor deliveries. Any orders received before 10am Monday to Friday will be dispatched on the same day from our warehouse in Sydney. For Australia Post estimated delivery timelines, please check their website here.

How much is delivery?
Normal delivery is always free! If you want faster delivery, you can pay for an Express Post service. Charges are calculated at check out.
How will I know my order has been processed?
When your order has been processed and dispatched, we will email you with tracking details.
Do you deliver to PO Boxes or Parcel Lockers?
Yes, Australia Post delivers to PO Boxes and Parcel Lockers.
Will I have to sign for my delivery?
Signatures are not required. Orders are usually left if there is somewhere safe to do so, otherwise a card is left with instructions for pick-up.
Do you ship internationally?
We ship throughout Australia from our Australian website and our European distributor ships to countries throughout Europe. We are expanding internationally all the time, so please email sales@bondichai.com.au to see if we are currently delivering in your country.
Do you accept returns?
If for any reason you are unhappy with your purchase of Bondi Chai Latte, we will replace it or refund the purchase price.

Please ensure you contact us within 30 days of receipt of our product by calling 1300 764 299 or email shop@bondichai.com.au to make arrangements for your preferred option of replacement or a full refund. We may ask you to return your purchase to PO Box 362, Salamander Bay, NSW, 2317, together with a receipt or proof of purchase. Refunds will be processed in your original payment method as quickly as possible.
Why hasn't my refund come through?
If you haven’t received a requested refund within a satisfactory time, please email us (shop@bondichai.com.au) and we will trace and rectify any problem. 
Do I need to pay shipping if I'm returning a product?

You will need to pay the shipping costs if we ask you to return your purchase. Please note, the time taken for any replacement product to reach you will vary depending on where you live.

If you are shipping an item over $75 in value we recommend that you use a trackable shipping service and/or buy shipping insurance.