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Bondi Chai - FAQs

GET THE ANSWER HERE...

If you have a question we haven't answered, please don't hesitate to email us at info@bondichai.com.au or call us
on 1300 764 299.

 

Looking for ingredient information? You can find a full list of ingredients and nutritional information here.

FAQ's

What is Chai Latte?
It is a spiced tea-based drink made with milk. Based on India’s centuries-old national drink, chai masala, it is a delicious blend of black tea, vanilla, honey, and a range of 'comfort spices’. Bondi Chai is Australia’s own version of this delightful drink.
What's the difference between Bondi Chai's three flavours?
The Vanilla Honey variety is a smooth, softer flavour while Club Cinnamon is closer to India’s traditional chai masala with stronger spices and crisp after taste. Ginger n Spice is our spiciest flavour and our dairy-free delight that's also vegan-friendly.
What does it taste like?
We’ve heard Vanilla Honey described as a bit like egg custard or eggnog, and our favourite description for our Club Cinnamon is "liquid doughnuts." Ginger n Spice tastes similar to the balanced flavour and warmth of a gingernut biscuit. The most common feedback we get is just "yum"!
How do you make it?
Add two teaspoons of Bondi Chai to a glass/cup of your hot milk of choice (steamed is best) and stir. For a frappé, dissolve in a little hot water and blend with super-chilled milk and ice in a blender. Add vanilla yoghurt and/or fruit for a delicious fruit smoothie. Check out more great recipes here. 
Can you make it with water?
Yes, some people prefer the stronger, spicier flavour when made with water. Add Bondi Chai to hot water with a dash of milk for a quick chai tea, or add a teaspoon of Bondi Chai powder to a cup of brewed tea!
What are the ingredients?
You'll find a full list of ingredients and nutritional information here.
Does it contain dairy?
Vanilla Honey and Club Cinnamon contain skim milk powder and whey powder. However, our Ginger n Spice variety is dairy-free. All three varieties are great with non-dairy milks including soy, almond, coconut or rice milk.
Is Bondi Chai an Australian company?
Absolutely! Bondi Chai is a 100% Australian-owned, privately held company. We make our products locally to an Australian-developed recipe using up to 94% Australian ingredients. 
How much sugar is in it?
No more than a typical ‘white with one’ cup of tea or coffee. Chai is traditionally a sweet drink, but by including Australian honey as a sweetener we have significantly reduced the traditional sugar content to just 6g per serve (one teaspoon).
Why don’t you have a sugar-free option?

Since creating and launching Bondi Chai in 2005 we have tried many times to develop a sugar-free option – without success.

 

Whether it’s doubts around the “healthier” or “natural” claims of sugar-alternatives, their very high cost, the fact that they just tasted ‘not nice’ or some combination of those factors, every option we try just doesn’t make the grade.

 

Chai masala, India’s ‘national drink’ on which Bondi Chai is based, is very sweet, very creamy and incredibly delicious (we call it “India’s gift to the world”) and is traditionally made with lots of sugar or sugarcane derivatives like jaggery. It took many months of development work to reduce the sugar in our recipe to an absolute minimum – just 6g or 1 teaspoon per drink.

 

We are proud of the fact that our efforts to minimise sugar content have been applauded by nutritionists and dieticians in hospitals, aged-care facilities and schools around Australia. Bondi Chai is the only chai latte we know that has been approved as a ‘green light’ drink for schoolchildren of all ages.

Does it have caffeine in it?
Yes, a small amount... about the same quantity as green tea and half that of a brewed black tea. So, if you’re looking for a caffeine hit, you won’t get it from Bondi Chai (unless you make a "Dirty Chai" by adding a shot of espresso!).
Is it organic?
No, but you can be sure that Bondi Chai is made from only premium quality ingredients.
Is it gluten free?
Yes. Bondi Chai is certified gluten free as noted on our packaging.
Is it low fat?
Yes! Bondi Chai is 99% fat free when made with skim milk.
Does it have coffee in it?
No. It looks much like a café latte, but it is a tea-based drink.
Is it Kosher certified?
No. While our products have been Kosher certified, our certification has not been renewed in recent years.
How many drinks are in a pack?
Our 250g packs make 25 x 200ml drinks, our 500g packs make 50 drinks and our 1kg packs make up 100 drinks.
How do you store Bondi Chai?

Bondi Chai is a powdered pre-mix which should be kept airtight. Our 250g and 500g foil packs are re-sealable to help keep your Bondi Chai fresh and dry, but our 1kg packs are not (they are usually bought by cafes who use storage canisters) and we recommend keeping the product from those packs in an airtight container such as a Tupperware-style canister or a clip-lock jar.

Is it okay to serve to children?
Yes – move over babycino! Children love Bondi Chai, and it has been assessed as a green light product for School Canteens by a number of states under the FOCiS nutrition criteria.
Where is Bondi Chai sold?
Bondi Chai is sold around Australia (in cafes and discerning retailers) and in a number of countries overseas. You can also buy Bondi Chai right here on our website, just click on the 'Shop' tab.
What awards has Bondi Chai won?

Bondi Chai attracted a lot of attention as Australia's most awarded chai latte in 2015. During our 'awards years' Bondi Chai won consecutive gold medals 3 years in a row in the Wrest Point Fine Food Awards. We were also recognised by the Healthy Food Guide magazine as one of Australia's healthiest milk drinks, became a finalist in several small business awards and gained recognition from Microsoft as one of Australia's Most Innovative Companies.

In 2014 we were named the NSW Micro Business of The Year and National Finalist in the prestigious Telstra Business Awards. But perhaps our biggest recognition came in Shanghai in 2015 when we were named the Asia Pacific Food & Beverage Business of the Year in the globally renowned Stevie Awards.

 

Most recently we were awarded Best Chai Latte 2021 in LUXlife Magazine’s Food & Drink Awards in the UK and won the Marketing Excellence Award in the 2023 Australian Business Awards for our Faces of Bondi Chai project.

 

Royal Hobart Fine Food Awards 2008-2010 Winner Bondi Chai Telstra Australian Business Awards 2014 Winner Bondi Chai Asia-Pacific Stevie Gold Awards 2015 Winner Bondi Chai LuxLife Food & Drink Awards 2021 Winner Bondi Chai Australian Business Awards 2023 Winner Bondi Chai

SHIPPING & RETURNS

We use Australia Post for deliveries. Any orders received before 10am Monday to Friday will be dispatched on the same day from our warehouse in Sydney. For Australia Post estimated delivery timelines, please check their website here.

How much is delivery?

For orders $0 - $69.99, delivery is $9.95. For orders $70 and over, delivery is FREE.

 

Express Post delivery is available for orders under 2kg only for a flat fee of $18.50.

How will I know my order has been processed?
We will send you an order confirmation once we receive your order. You will receive a separate email once your order has been shipped with tracking details.
Do you deliver to PO Boxes or Parcel Lockers?
Yes, Australia Post delivers to PO Boxes and Parcel Lockers.
Will I have to sign for my delivery?

Signatures are not required. Orders are usually left if there is somewhere safe to do so, otherwise your package will be taken back to the nearest post office.

 

Get updates on your delivery status by downloading the Auspost app for iOs and Android.

Do you ship internationally?

We ship throughout Australia from our Australian website and our European distributor ships to countries throughout Europe. We are expanding internationally all the time so please email sales@bondichai.com.au to see if we are yet delivering in your country.

 

The visit our European distributor's website, click here.

Do you accept returns?

If for any reason you are unhappy with your purchase of Bondi Chai Latte we will replace it or refund the purchase price.

 

Please ensure that you contact us within 30 days of receipt of our product by calling 1300 764 299 or email shop@bondichai.com.au and we will make arrangements for your preferred option of replacement or a full refund. We will process any refunds in your original payment method as quickly as possible.

 

We may ask you to return your purchase to PO Box 362, Salamander Bay, NSW, 2317, together with a receipt or proof of purchase.

Why hasn't my refund come through?
If you haven’t received a requested refund within a satisfactory time, please email shop@bondichai.com.au.
Do I need to pay shipping if I'm returning a product?

If we ask you to return your purchase, you may need to pay the return shipping costs.

 

Please note, the time taken for any replacement product to reach you will vary depending on where you live.

 

If you are shipping an item over $75 in value, we recommend that you use a trackable shipping service and/or buy shipping insurance.